Glossary

An introduction to all the lingo around improving your processes with Business Process Management (BPM)

5: 5S Methodology

A: A3 Report; Activity (in business process); Activity-Based Costing; Agile

B: Benchmarking; Bottleneck (in business process); BPMN – Business Process Model Notation; Business Process Compliance; Business Process definition; Business Process Management (BPM); Business Process Maturity; Business Process Optimisation; Business Process Outsourcing (BPO); Business Process Reengineering (BPR); Business Process Transformation

C: CAPA; Change Management; Checklist; Competency Matrix; Compliance; Continuous Process Improvement; Customer Experience Management

D: Decision; DMADV; DMAIC

E: Event (in business process)

F: Five Whys

G: Governance Risk and Compliance (GRC)

I: ISO

K: Kaizen; Kanban; Knowledge sharing

L: Lean

M: Makigami

O: Operational Excellence (OpEx); Organisational role

P: Pareto Priority Index; PDCA Cycle; Policy Deployment; Procedure; Process Analysis; Process Analyst role; Process Architect; Process Architecture; Process Automation; Process Design; Process Documentation; Process Drawing Tool; Process Flowchart; Process hand-off; Process Hierarchy; Process Improvement; Process Management Lifecycle; Process Owner; Process Performance Measurement

Q: Quality Management; Quality Management System (QMS)

R: Risk Management; Robotic Process Automation

S: SCOR; SCRUM; Six Sigma; Standard Operating Procedure (SOP); Standard work; Swimlane

T: Total Quality Management (TQM)

V: Value Chain; Value Stream Mapping

W: Work Instruction; Workflow Management System