Quality Management System (QMS)
A Quality Management System (QMS) is the set of policies, processes, and procedures an organisation uses to consistently deliver products or services that meet customer and regulatory requirements.
A QMS is what turns “we care about quality” into something checkable: documented processes, defined responsibilities, and a record of whether the work actually met the standard. ISO 9001 is the most widely adopted framework for one, implemented by more than a million organisations worldwide, and it’s often combined with methodologies like Six Sigma or Total Quality Management rather than used alone.
The payoff shows up in fewer defects and less rework – because problems get caught against a documented standard instead of being discovered by an unhappy customer.
See the standards, frameworks, and benefits of a QMS in practice.