Gluu Glossary

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) uses software “bots” to automate repetitive, rule-based tasks – like data entry or transaction processing – without changing the systems underneath.

RPA bots mimic human actions on existing applications, so IT infrastructure stays untouched. Bots can run attended, triggered by a user for front-office work, or unattended, on a schedule or queue for back-office volume – the unattended kind needs orchestration, monitoring, and audit trails.

It works best on repetitive, high-volume, rule-based processes – data validation, form processing, reconciliation – where it cuts errors and frees people for judgment-based work. RPA today sits inside a wider automation toolkit alongside BPM, iPaaS, and AI, so it’s worth mapping where it fits before deploying it.