How a process owner role can strengthen your customer experience
Great customer experiences are created across silos. This article is about why and how a process owner role can help you to execute.
26/09/2022
Blog
Makigami – the method for making the unknown known for process improvement
Makigami is a highly structured process map. The map visualises, analyses and communicates any business process. Learn how to produce one here.
26/09/2022
How to run online training with Gluu (and avoid an LMS)
With Gluu each training course can be created as a process and then run as any other case. This means that employees get their training content […]
19/08/2021
How ‘Standard Work’ reduces complexity
We don’t see it coming. What starts as a simple idea quickly becomes part of a torrent of complexity. Before we know it all the good ideas lead to a form of paralysis. In this post I will argue that trick is to use ‘Standard work.’
24/06/2021
Perspective | Process Improvement
Why do we keep solving problems by adding new components?
Let’s quickly test your problem-solving skills. Everybody loves to play with LEGO right? Have a look at the LEGO bridge below. Your task is to make both sides of the bridge […]
11/06/2021
The highlights of Gluu’s monthly release
Integration with Microsoft Teams (in beta) You already receive all personal updates with our email notifications (if you want to). But now your whole team […]
26/04/2021
5 tips for better work instructions
Work instructions deserve respect, they can cause huge issues. Or if implemented correctly boost your businesses performance. Learn how here.
04/02/2021
Employee Onboarding Checklist
This 55 step Employee Onboarding Checklist will prepare you to give the best introduction to your new hires. Thus, improving their retention, satisfaction and productivity.
11/01/2021
The sweet spot of Gluu
The premise is simple: “If I have 100 repetitions of a process every day – isn’t it annoying to use Gluu and click “Completed” on every […]
17/12/2020
How to select the right checklist software
It’s clear that checklists can reduce complexity and help us to avoid stupid mistakes. This is about how to select the right checklist software for the job.
15/12/2020
