Process improvement
Process improvement is the ongoing practice of making a process work better – identifying problems, removing friction, and updating the way work is done so outcomes become faster, more consistent, and easier to scale.
In practice, that means mapping how work happens today, finding the bottlenecks or quality issues in that map, implementing a change, and then measuring whether the new way actually performs better – not assuming it does because it looks tidier on paper.
It sits on a spectrum: small, incremental changes (Kaizen, PDCA) at one end, and a full redesign of the process (business process reengineering) at the other, used when incremental change isn’t enough to close the gap.
See a practical walkthrough of methods and examples.