Process automation is the use of technology — software, machines, or a combination of both — to perform business process steps with minimal human involvement. Automating repetitive, rule-based tasks increases efficiency, reduces errors, and lowers operating costs. It also supports compliance by creating a consistent, auditable record of every action taken.
Common applications include data collection and processing, invoice handling, employee onboarding, and regulatory reporting. More advanced implementations combine workflow orchestration, robotic process automation (RPA), and AI to handle complex, multi-step processes end to end.
Want to go deeper? Read our full guide: Process automation: definition, types & business benefits