Gluu Glossary

Procedure

A procedure is a structured sequence of steps designed to achieve a consistent outcome within one department or function.

Unlike a process, which can span multiple roles and departments, a procedure stays local: it’s how one specific set of tasks gets carried out in one area. That narrower scope is what makes it useful – it gives employees clear enough guidance that the same result comes out every time, regardless of who’s doing the work that day.

In practice, a procedure is usually the building block a Standard Operating Procedure is written from – the SOP is the document, the procedure is the sequence of steps it describes.