Business Process Management Glossary

5

5S Methodology

A

A3 Report
Activity (in business process)
Activity-Based Costing

B

Bottleneck (in business process)
BPMN – Business Process Model Notation
Business Process Compliance
Business Process definition
Business Process Management (BPM)
Business Process Maturity
Business Process Optimisation
Business Process Outsourcing (BPO)
Business Process Reengineering (BPR)
Business Process Transformation

C

CAPA
Change Management
Checklist
Competency Matrix
Compliance
Continuous Process Improvement
Customer Experience Management

D

Decision
DMAIC

E

Event (in business process)

F

Five Whys

G

Governance Risk and Compliance (GRC)

I

ISO

K

Kaizen definition and use
Knowledge sharing

L

Lean

M

Makigami – Japanes process improvement method

O

Operational Excellence (OpEx)
Organisational role

P

Pareto Priority Index
Policy Deployment
Procedure
Process Analysis
Process Analyst role definition
Process Architect
Process Architecture
Process Automation
Process Design
Process Documentation
Process Drawing Tool
Process Flowchart
Process hand-off definition
Process Hierarchy Definition
Process Improvement definition
Process Management ifecycle
Process Management Plan
Process Owner
Process Performance Measurement

Q

Quality Management definition
Quality Management System (QMS)

R

Risk Management

S

SCOR
Six Sigma definition
Standard work
Swimlane

T

Total Quality Management

V

Value Chain
Value Stream Mapping

W

Work Instruction
Workflow Management System