PROCESS MANAGEMENT GLOSSARY

Five whys

Five Whys is a problem-solving technique that involves asking “why” five times to dig deeper and identify the root cause of a problem. The idea is that by asking “why” repeatedly, you can identify the underlying cause of a problem, rather than just addressing its symptoms. This can help to prevent the problem from recurring in the future.

Five Whys can help a company in several ways. First, it can help to identify the root cause of a problem, rather than just addressing its symptoms. This can help to prevent the problem from recurring, which can save time and resources. Additionally, by identifying the root cause of a problem, it may be possible to implement a more effective solution that addresses the underlying issue. This can help to improve the efficiency and effectiveness of the organization’s operations. Finally, using the Five Whys technique can help to foster a culture of continuous improvement within the organization, which can lead to ongoing improvements and greater success.


Source: Wikipedia