PROCESS MANAGEMENT GLOSSARY
A procedure is a series of steps taken to achieve an outcome.
Processes, procedures, activities and work instructions are often mixed up. Where processes span more roles (and often functions) then procedures are series of steps performed within a department.
A procedure is an instruction for a comprehensive series of steps taken to deliver a standardized outcome. The goal is that every employee can deliver this outcome to the same quality. E.g. a procedure for machine maintenance serves as an instruction to carry out the maintenance in the right order and with the right actions taken. A bit like the instruction to install a new television.