PROCESS MANAGEMENT GLOSSARY
What is a QMS?
A Quality Management System (QMS) is a formalized system that organizations use to manage and improve the quality of their products, services, and processes. This system typically includes a set of policies, procedures, and processes that are designed to ensure that the organization consistently produces high-quality goods and services that meet or exceed customer expectations.
Implementing a QMS can help a company in many ways, including:
- Improving customer satisfaction: By consistently delivering high-quality products and services, a company can improve customer satisfaction and build long-term relationships with its clients.
- Reducing costs: A QMS can help a company identify and eliminate waste and inefficiency in its processes, which can reduce costs and increase profitability.
- Enhancing productivity: By streamlining its processes and improving the quality of its products and services, a company can increase productivity and output.
- Facilitating continuous improvement: A QMS provides a framework for ongoing evaluation and improvement, which can help a company continuously improve its performance and stay ahead of its competitors.
Overall, implementing a QMS can help a company achieve operational excellence and long-term success in the marketplace.