When change processes lead to learning
Case Study about how Medicom Innovation Partner handles deviations and change processes in practice while focusing on involvement and learning.
Articles by
Søren Pommer
Søren Pommer is the founder and CEO of Gluu. Before starting Gluu in 2011, he led global digital projects at Philips and served as COO of a digital agency, where he experienced the challenge of making process management practical and engaging.
Drawing on this background, Søren built Gluu to help organizations turn process complexity into clear, actionable ways of working. Today, teams in nearly 60 countries use Gluu to coordinate and improve processes end to end. He continues to advocate for more human-centered approaches to process excellence that empower employees rather than constrain them.
When employees write their own job aids
Case study about how Medicom Innovation Partner handles deviations and change processes in practice while focusing on involvement and learning.
How Gluu helps Zimbabwean companies with process improvement
Gwen Meyer chooses Gluu to help create process documentation and involve both top management and other employees in process improvement.
How to create a good swimlane diagram
How to replace your written process description with a swimlane diagram. Here is a simple guide to create a good swimlane diagram and succeed with it.
Process Documentation in a Medical Device Company
Case study about how a medical device developer works with their management system and process documentation in terms of controlling processes.
Four problems that make management systems static
Four reasons why management systems are often not updated. Use Gluu's process management software to avoid these problems.
ISO 9001:2015 – Top management’s view
Read about the Top management's view of the upcoming ISO 9001:2015.The article is based on more than 119 interviews with senior managers.
An education provider’s QMS
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more about business process.
Useful ISO 9001:2015 Resources and Links
This article list useful ISO 9001:2015 resources, references and summaries of different experts’ views and interpretations of the ISO9001:2015.
The Complaint Handling Process online
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our former Danish cases.
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