Articles by

Søren Pommer

Søren Pommer is the founder and CEO of Gluu. Before starting Gluu in 2011, he led global digital projects at Philips and served as COO of a digital agency, where he experienced the challenge of making process management practical and engaging.

Drawing on this background, Søren built Gluu to help organizations turn process complexity into clear, actionable ways of working. Today, teams in nearly 60 countries use Gluu to coordinate and improve processes end to end. He continues to advocate for more human-centered approaches to process excellence that empower employees rather than constrain them.

Are you on a path into a process wilderness? (Part II)

If BPM is failing then what does the path to failure look like? This is the 2. part of a story about a company that did everything right and still ended up failing.

Process Excellence

Are you on a path into a process wilderness?

If BPM is failing then what does the road to failure look like? BPM's successes are widely promoted. Its failures are hidden. Sometimes we can learn more about a failure than a success. This is a story about a company that did everything right and still ended up failing.

Is Business Process Management failing?

Large companies have invested Billions of dollars in software, in process excellence teams and in consulting for continuous improvement. After storing thousands of complex process diagrams in databases it is time to stop and think. Did it work?

Is your service business like a factory from 1900?

Why don't service companies invest in productivity tools - just like manufacturing companies? Peter Drucker estimated ten years ago that the service sector of today is where industry was in 1900. This post is about why and how you can start.

How to avoid daily routines taking over

Businesses often slow when they reach 20, 30 or 50 people. Why? This post argues that it happens when operations gradually consumes most of the time to lead. The company never becomes process-driven.

Process architecture

How to assess the process maturity of your business

How do you assess if your organizations are progressing towards "process maturity"?

Process engagement

Involving people early benefits continuous improvement

Involve co-workers from the start if you want a culture of continuous improvements to evolve and be effective. Learn how Gluu can be really helpful in this case.

Process Excellence

A democratic process management tool

One of the basic qualities of a good leader is the willingness and ability to listen and to act decisively. You have to act before problems grow big or opportunities disappear. This is a lot easier when your process becomes social and collaborative.

When Process Re-engineering goes wrong

There is a way to implement both a strong business process and to ensure a strong sense of ownership in the organisation. This case study will explain how.

Five problems with process improvement workshops

Meetings and workshops are the norms for analyzing, identifying and deciding on improvement initiatives. While they have their strengths on a team level they show their limitations when we're trying to improve cross-functional business processes.