Four problems that make management systems static
Four reasons why management systems are often not updated. Use Gluu's process management software to avoid these problems.
Articles by
Søren Pommer
Søren Pommer is the founder and CEO of Gluu. Before starting Gluu in 2011, he led global digital projects at Philips and served as COO of a digital agency, where he experienced the challenge of making process management practical and engaging.
Drawing on this background, Søren built Gluu to help organizations turn process complexity into clear, actionable ways of working. Today, teams in nearly 60 countries use Gluu to coordinate and improve processes end to end. He continues to advocate for more human-centered approaches to process excellence that empower employees rather than constrain them.
ISO 9001:2015 – Top management’s view
Read about the Top management's view of the upcoming ISO 9001:2015.The article is based on more than 119 interviews with senior managers.
An education provider’s QMS
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more about business process.
Useful ISO 9001:2015 Resources and Links
This article list useful ISO 9001:2015 resources, references and summaries of different experts’ views and interpretations of the ISO9001:2015.
The Complaint Handling Process online
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our former Danish cases.
Complaint Handling: Customers’ first impressions
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one industry.
Complaint Handling Processes at SAPA Group
Article on how SAPA Group's 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this simply.
Complaint handling – Five tips to establishing loyalty
This five tips about complaint handling will establish loyalty. It's really important to handle complaints the right way and for that need the right tool.
A Road Service Operator’s Process Documentation
A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality Management in practice.
The state of ISO 9001:2015 in small businesses
This is a case on quality management that meets ISO 9001 requirements. It's the first in a series of cases that are based on conversations with European companies. With this series we want to show the many ways companies work with management systems and processes.
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