Improving Employee Incident Reports for Better Data
Incidents come in various forms, from unexpected events to near accidents. When these situations arise, it’s key to address them properly using the best possible […]
Process Excellence | Process governance
How a process owner role can strengthen your customer experience
Great customer experiences are created across silos. This article is about why and how a process owner role can help you to execute.
Lean management | Process improvement
Makigami – the method for making the unknown known for process improvement
Makigami is a highly structured process map. The map visualises, analyses and communicates any business process. Learn how to produce one here.
Why Every Company Needs an Incident Management System
This article is written for operations leaders to get a brief intro to incident management and how it can help a company.
Process improvement | Quality management (QHSE)
Incident Root Cause Analysis – A simple guide
In this guide, we explore how to effectively conduct incident root cause analysis to prevent future issues.
How to run online training with Gluu (and avoid an LMS)
Making sure that every employee gets the right compliance training – and then reporting it to auditors and customers can be quite overwhelming. Often you need to buy […]
Lean management | SOPs & work instructions
How ‘Standard Work’ reduces complexity
Before we know it all the good ideas lead to a form of paralysis. In this post I will argue that trick is to use ‘Standard work.’
Why do we keep trying to solve problems by adding more?
Studies show people are more likely to fix a problem by adding new features to it. So, is it true that often “less is more”? Is this efficient problem solving?
5 tips for better work instructions
Work instructions deserve respect, they can cause huge issues. Or if implemented correctly boost your businesses performance. Learn how here.
Gluu webinars & news | Process automation
The sweet spot of Gluu
There will always be a discussion about the value of a new software introduction to a company. Perceived value, expected value, future value and timelines for the real value.
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