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I work as a ‘Knowledge Producer’ here at Gluu. Among other things, this means creating a lot of learning material for both internal and external use. The […]
I work as a ‘Knowledge Producer’ here at Gluu. Among other things, this means creating a lot of learning material for both internal and external use. The […]
The only lasting competitive advantage is the ability to learn and innovate. Lean thinking within services has the potential to engage knowledge workers in process improvement on a continuous basis. In this way, the adaptation to new market demands could be gradual and a result of organisational learning.
Factors for successful behavior change Top management’s active support and promotion of a change initiative are crucial for success. However, top managers can’t transform a […]
‘Process usability’ and ‘compliance by design’ have always been the mission with Gluu. With this new user experience we take another lead forward with highlights […]
We all try to find the best ways of doing work on a daily basis. During this, the term ‘best practice’ often comes up. But what does it really mean? This article will introduce you to best practices and how to work with them.
What do you do when the deadline is set, but no one can meet physically? As with other meetings, you also move the workshop online. Read this for real consulting experiences from working life during the Corona crisis.
Process Improvement | Quality Management
You have an incident report. What now? This second article on incidents sets a path to effective incident management without spending too much time on it.
Accidents rarely happen without warning. Everyone has at some point tried a near miss. You sigh in relief and move on. In a company setting the same logic applies, but reporting your incident lets your company learn from it and helps prevent future crashes.
Perspective | Process Improvement
If you control your business processes, then you control your robots. Read our six steps on how to prepare your RPA process – and ensure governance afterwards.
If something is difficult then you hire an expert, right? Not necessarily. You can often do with a lot less if you avoid making two common mistakes. Let’s call it lean recruitment.