The only lasting competitive advantage is the ability to learn and innovate. Lean thinking within services has the potential to engage knowledge workers in process improvement on a continuous basis. In this way, the adaptation to new market demands could be gradual and a result of organisational learning.
Factors for successful behavior change Top management’s active support and promotion of a change initiative are crucial for success. However, top managers can’t transform a […]
Accidents rarely happen without warning. Everyone has at some point tried a near miss. You sigh in relief and move on. In a company setting the same logic applies, but reporting your incident lets your company learn from it and helps prevent future crashes.
If something is difficult then you hire an expert, right? Not necessarily. You can often do with a lot less if you avoid making two common mistakes. Let’s call it lean recruitment.