What is Continuous Process Improvement (CPI)?
Continuous process improvement (CPI) is the ongoing practice of improving products, services, and processes over time. Instead of treating improvement as a one-time project, teams regularly review how work is done and make incremental or occasional breakthrough changes to improve quality, efficiency, and customer outcomes.
CPI creates a habit of learning and adjustment. It often uses methods like Kaizen, BPM, or Six Sigma to identify opportunities and turn improvements into a repeatable way of working.
For methods, examples, and practical steps, read our full guide to process improvement.