NEED RECOGNISED
How should we approach our business processes?
You know your organisation needs clearer ways of working. The next question is how to get there. These guides cover how to structure, map, document and improve processes, so you can define what your organisation needs before you look at tools.
VIDEO GUIDES
Watch expert introductions to the basics of business process management
How to set up process improvement for your business
Learn how to improve your businesses processes, so that you’ll be able to incrementally improve efficiency as you scale.
Process improvement made simple
Learn the fundamentals of process improvement to eliminate waste and focus on the customer.
Work instructions or SOPs – why they help
Learn why work instructions are so effective and how to begin creating your own. This way your organisation can get to a consistent way of working across all departments and locations.
Structure and document
How do we structure and document our processes?
Get an overview of all the work in your organisation, and turn know-how into processes and instructions people can actually follow.
Read more about:
Building a business process architecture
How to organise all your processes into one coherent structure.
Creating a process hierarchy
Break work down from value chains to individual tasks.
Finding your hidden processes
Process discovery methods to uncover the work nobody has written down.
What a process owner does
The responsibilities that keep processes alive after they are documented.
Process mapping with steps and examples
The complete guide to mapping how work flows through your organisation.
Work instruction examples
How to write clear work instructions, with examples you can reuse.
How to create an SOP
A 10-step guide to standard operating procedures, with examples.
Work instructions speed up onboarding 5x
New hires get up to speed faster when instructions are clear and easy to find.
Improve and apply
How do we improve processes and put them to work?
Methods for continuous improvement and compliance, and examples of how processes solve everyday challenges.
Read more about:
Process improvement explained
What process improvement is and how to make it a habit.
5 process improvement methodologies compared
The pros and cons of Lean, Six Sigma, BPR and more.
Makigami process analysis
A simple, visual way to find waste in administrative processes.
Build a process improvement plan
A step-by-step plan from mapping to sustaining improvements.
Process compliance
Make sure work follows the rules – without drowning in documentation.
How to ensure a good employee onboarding process
Give every new employee a structured, repeatable start.
Use processes to tackle ERP implementation challenges
How business process management addresses the most common ERP implementation challenges.
How to set up incident reporting for lower IT and HSE risk
Capture incidents consistently and act on them faster.
Understand the terminology
If you have questions about terms and methodologies used in BPM, you can find the answer in our Glossary.
ARTICLES
Learn to document work and drive continuous improvement
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