Gluu

Perspective

Is your service business like a factory from 1900?

Why don’t service companies invest in productivity tools – just like manufacturing companies? Peter Drucker estimated ten years ago that the service sector of today is where industry was in 1900. This post is about why and how you can start.

Process Excellence

A democratic process management tool

One of the basic qualities of a good leader is the willingness and ability to listen and to act decisively. You have to act before problems grow big or opportunities disappear. This is a lot easier when your process becomes social and collaborative.

Lean management

Lean Management in Sales at Multinational

When customers start demanding solutions and services rather than mass produced products, then this requires new organizational competencies and processes . See how a Process Community™ can support the implementation of new processes in a manufacturing company.