The state of ISO 9001:2015 in small businesses
This is a case on quality management that meets ISO 9001 requirements. It’s the first in a series of cases that are based on conversations with European companies. With this series we want to show the many ways companies work with management systems and processes.
Is your ISO 9001 certification just for the wall?
80-90% of all ISO 9001 certified organizations were only certified because regulatory and/or customer pressure forced them into this. In such organizations the management system is often only on the agenda when an audit is coming up. At that time a few people scramble to update dated documents to reflect reality. Will the coming ISO 9001:2015 change this?
Quality management tools
Most people understand integrity is crucial to forming lasting relationships with others. However, in business, this is a rare topic. This post will argue that a company’s integrity depends on its ability to keep its quality system (e.g. ISO 9001: 2008) up-to-date.
Perspective | Process Excellence
Are you on a path into a process wilderness? (Part II)
If BPM is failing then what does the path to failure look like? This is the 2. part of a story about a company that did everything right and still ended up failing.
Are you on a path into a process wilderness?
If BPM is failing then what does the road to failure look like? BPM’s successes are widely promoted. Its failures are hidden. Sometimes we can learn more about a failure than a success. This is a story about a company that did everything right and still ended up failing.
Perspective | Process Excellence
Is Business Process Management failing?
Large companies have invested Billions of dollars in software, in process excellence teams and in consulting for continuous improvement. After storing thousands of complex process diagrams in databases it is time to stop and think. Did it work?
Is your service business like a factory from 1900?
Why don’t service companies invest in productivity tools – just like manufacturing companies? Peter Drucker estimated ten years ago that the service sector of today is where industry was in 1900. This post is about why and how you can start.
How to avoid daily routines taking over
Businesses often slow when they reach 20, 30 or 50 people. Why? This post argues that it happens when operations gradually consumes most of the time to lead. The company never becomes process-driven.
Process architecture | Process Excellence | Process governance
How to assess the process maturity of your business
How do you assess if your organizations are progressing towards “process maturity”?
Process engagement | Process improvement
Involving people early benefits continuous improvement
Involve co-workers from the start if you want a culture of continuous improvements to evolve and be effective. Learn how Gluu can be really helpful in this case.
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