How to set up your incident management process
This article guides you to proper incident management via a digital incident management process that helps you learn and lower the risk of future incidents.
Articles by
Louise Svenstrup
Louise Svenstrup is a seasoned professional specializing in business process management and customer success. As the Head of Customer Success at Gluu, Louise plays a pivotal role in guiding organizations through the adoption and optimization of Gluu’s BPM solutions. Her work focuses on ensuring seamless implementations, often involving tailored training sessions and workshops designed to align internal workflows with business objectives. Louise's expertise extends to helping companies build robust process architectures, improve efficiency, and foster collaboration across teams.
Prior to joining Gluu, Louise worked as Head of Quality at Danish food packaging manufacturer, Berry Superfos, where she played a key-role in improving processes and implementing Gluu.
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This article is written for operations leaders to get a brief intro to incident management and how it can help a company.
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5 best screen recording software
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What does ‘best practice’ mean?
We all try to find the best ways of doing work on a daily basis. During this, the term 'best practice' often comes up. But what does it really mean? This article will introduce you to best practices and how to work with them.