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Intro to Gluu’s Enterprise Services: How you scale BPM to business users

Louie A
Last updated on 09/04/2024

Business processes are only relevant if they represent how people work. This means involving business users closely and at scale.

In this webinar, we will introduce Gluu’s services to help Process Excellence Teams in organizations with more than 500 people to succeed (where others have failed).

Join this webinar to understand:
– the different process maturity levels.
– features to manage large volumes of users.
– services to train and help PEX teams.
– common mistakes and pitfalls.

There will also be an opportunity to ask questions.
We look forward to seeing you!

Watch it now! Or read the main takeaways listed below ⬇️

Key Points and Takeaways from the Webinar:

This webinar provided an in-depth look at Gluu’s approach to scaling Business Process Management (BPM) within large organizations. The key points and takeaways include:

  1. Need for Method and Tooling: The presenters emphasized the importance of having both a method and tooling for scaling BPM effectively. They used the analogy of using a hammer and nail for hanging a picture vs. using a nail gun for a larger project like setting up a fence, to illustrate the difference in tooling needed for scaling BPM in large organizations.
  2. Process Maturity Levels: The webinar detailed different process maturity levels, explaining how organizations must progress through these levels to achieve a process-driven organization. These levels are:
    • Standard Processes: Establishing a common understanding and foundation for BPM.
    • Shared Processes: Involving the wider organization and decentralizing process ownership.
    • Executed Processes: Embedding processes into daily operations and ensuring they are carried out as intended.
    • Process-Driven Organization: Achieving an organization where processes are central to operations and improvement is continuous.
  3. Challenges in BPM Implementation: The presenters discussed common pitfalls in BPM efforts, such as lack of management support and alignment, and a failure to engage the wider organization. They stressed the importance of aligning expectations and involving process owners and subject matter experts in the BPM journey.
  4. Tools and Features for BPM Success: The webinar highlighted Gluu’s tools and features that facilitate BPM, including process mapping tools, user engagement features, and the ability to execute processes through tasks and cases. It also mentioned enterprise services like Active Directory integration for user management.
  5. Importance of a Scalable Approach: A major theme was the need for a scalable approach to BPM, one that involves the entire organization rather than being confined to a “process excellence” team. This approach ensures processes are updated, relevant, and owned by those who use them, thus fostering a culture of continuous improvement.
  6. Customer Success Journey: The final segment of the webinar covered Gluu’s customer success journey, which offers ongoing support to organizations at different stages of their BPM maturity. This includes regular follow-ups, strategic meetings, and assistance in progressing towards being a process-driven organization.

In summary, the webinar underscored that scaling BPM in large organizations requires a methodical approach, the right tools, engagement across the organization, and ongoing support. By navigating through the levels of process maturity and avoiding common pitfalls, organizations can build a solid foundation for process excellence and continuous improvement.

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