What is a workflow management system?
A workflow management system (WMS) is software for designing, running and improving workflows – repeatable sequences of tasks, often completed by one team. It routes work to the right person, captures information with forms, sends reminders when steps stall and reports KPIs, so teams can spot bottlenecks and refine how the work is done.
For the broader distinction between BPM and workflow management, see this BPM workflow guide. For how to choose and set one up, read our guide to workflow management systems.