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How D365 partners can go from projects to ongoing services

Louie A
Last updated on 26/04/2024

Join our webinar and find out how you clearly differentiate your D365 implementation business – and get more out of your consultants’ time.

Dynamics 365, and its new ‘Success-by-Design’ implementation model, together with Dynamics 365, challenges the old partner model of selling customizations by the hour.

In order to stay competitive, implementation partners must…

  • Understand Microsoft’s implementation model ‘Success-by-Design’.
  • Shorten ‘time-to-value’.
  • Shift the focus from projects to value in the form of services.
  • Reduce reliance on experienced specialists in each project.

This webinar will give you inspiration and show cases on how you as a partner can remain competitive and increase the lifetime value of your customer with the help of Gluu’s BPM platform and D365 implementation tools.

Watch it now! Or read the main takeaways listed below ⬇️

Key Points and Takeaways from the Webinar:

Process-Centric Approach:

  • The webinar emphasizes adopting a process-centric approach to project management, particularly within the Dynamics 365 ecosystem.

Swim Lane Diagrams for Clarity:

  • Highlighting swimlane diagrams as a valuable tool for offering clear visualizations of processes, they assist both partners and customers in understanding supported activities.

Initial Sales Tool:

  • Serving as a primary sales tool, processes empower partners to demonstrate best practices and empower customers to select specific processes they desire supported by tools such as CRM or Business Central.

Processes Set Project Scope:

  • Effectively mapping processes not only empowers the establishment of the project’s scope but also lays the foundation for documentation, enabling customers to make well-informed decisions about the project’s boundaries.

Documentation and Communication:

  • Processes actively track changes, document scope adjustments, and facilitate communication with stakeholders. Consequently, this ensures alignment and helps avoid misunderstandings throughout the project.

Trialing Processes with Gluu:

  • Additionally, Gluu provides the flexibility to trial processes before full implementation, giving customers the opportunity to test activities and make necessary adjustments.

User Acceptance Testing and Training:

  • Within processes, meticulous documentation not only plays a pivotal role in facilitating user acceptance testing but also establishes a foundation for disseminating standard information and supports the creation of online training courses.

Adapting to Dynamics 365 Releases:

  • Understanding the impact of Dynamics 365 releases becomes more manageable when processes are mapped, allowing partners to offer quick adoption of new features to customers.

Differentiation as a Partner:

  • Positioned as a platform surpassing basic tools such as Visual, SharePoint, Jira, etc., Gluu presents a comprehensive solution for end-to-end process collaboration.

Addressing Partner Challenges:

  • Gluu tackles common partner challenges such as talent tracking, expectation management, process maturity enhancement, and prevention of project overruns.

Free Exploration Meeting Offer:

  • The webinar offers Dynamics 365 partners a free initial exploration meeting to discuss how Gluu could enhance their collaboration on business processes.

Free Trial and Process Advice:

  • Partners are encouraged to take advantage of a free Gluu account for internal use, which includes a free process advice session from experienced Gluu consultants during the first project.

Cost Considerations:

  • There is no cost to the partner for utilizing Gluu; however, there might be minimal charges for customer licenses, depending on the number of users.

Enabling Delivery Model:

  • Gluu is positioned not just as software for customers but as a tool to enhance the delivery model for partners, enabling them to be more effective.

Strategic Value Addition:

  • The overarching theme is the strategic value addition Gluu brings, enabling partners to move beyond selling hours and customizations to providing higher-value services.

Collaboration and Involvement:

  • The platform encourages collaboration, involving business stakeholders in IT projects and fostering a deeper understanding of customer needs.

Continuous Improvement:

  • By adopting a detailed process mapping approach, the platform supports continuous improvement, avoids misunderstandings, and ensures partners are well-prepared for any changes in customer expectations.

These key points highlight the benefits and strategic advantages of incorporating Gluu into the Dynamics 365 partner ecosystem.

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