This five tips about complaint handling will establish loyalty. It’s really important to handle complaints the right way and for that need the right tool.
A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality Management in practice.
80-90% of all ISO 9001 certified organizations were only certified because regulatory and/or customer pressure forced them into this. In such organizations the management system is often only on the agenda when an audit is coming up. At that time a few people scramble to update dated documents to reflect reality. Will the coming ISO 9001:2015 change this?
Most people understand integrity is crucial to forming lasting relationships with others. However, in business, this is a rare topic. This post will argue that a company’s integrity depends on its ability to keep its quality system (e.g. ISO 9001: 2008) up-to-date.