Process Improvement, Customer Success, & Lean

Lean management | Quality management (QHSE)

Is your ISO 9001 certification just for the wall?

80-90% of all ISO 9001 certified organizations were only certified because regulatory and/or customer pressure forced them into this. In such organizations the management system is often only on the agenda when an audit is coming up. At that time a few people scramble to update dated documents to reflect reality. Will the coming ISO 9001:2015 change this?

Søren Pommer
Last updated on 13/10/2024

Quality management (QHSE)

Quality management tools

Most people understand integrity is crucial to forming lasting relationships with others. However, in business, this is a rare topic. This post will argue that a company’s integrity depends on its ability to keep its quality system (e.g. ISO 9001: 2008) up-to-date.

Søren Pommer
Last updated on 13/10/2024

Perspective | Process management

Are you on a path into a process wilderness? (Part II)

If BPM is failing then what does the path to failure look like? This is the 2. part of a story about a company that did everything right and still ended up failing.

Søren Pommer
Last updated on 13/10/2024

Process management

Are you on a path into a process wilderness?

If BPM is failing then what does the road to failure look like? BPM’s successes are widely promoted. Its failures are hidden. Sometimes we can learn more about a failure than a success. This is a story about a company that did everything right and still ended up failing.

Søren Pommer
Last updated on 12/12/2024

Perspective | Process management

Is Business Process Management failing?

Large companies have invested Billions of dollars in software, in process excellence teams and in consulting for continuous improvement. After storing thousands of complex process diagrams in databases it is time to stop and think. Did it work?

Søren Pommer
Last updated on 13/10/2024

Perspective

Is your service business like a factory from 1900?

Why don’t service companies invest in productivity tools – just like manufacturing companies? Peter Drucker estimated ten years ago that the service sector of today is where industry was in 1900. This post is about why and how you can start.

Søren Pommer
Last updated on 13/10/2024

Lean management | Process improvement

How to avoid daily routines taking over

Businesses often slow when they reach 20, 30 or 50 people. Why? This post argues that it happens when operations gradually consumes most of the time to lead. The company never becomes process-driven.

Søren Pommer
Last updated on 13/10/2024

Process architecture | Process governance | Process management

How to assess the process maturity of your business

How do you assess if your organizations are progressing towards becoming “process driven?” This post argues that it’s about looking at a change in behaviour and adjusting the existing assessment models.

Søren Pommer
Last updated on 17/12/2024

Process engagement | Process improvement

Involving people early benefits continuous improvement

Involve co-workers from the start if you want a culture of continuous improvements to evolve and be effective. Learn how Gluu can be really helpful in this case.

Søren Pommer
Last updated on 13/10/2024

Process management

A democratic process management tool

One of the basic qualities of a good leader is the willingness and ability to listen and to act decisively. You have to act before problems grow big or opportunities disappear. This is a lot easier when your process becomes social and collaborative.

Søren Pommer
Last updated on 13/10/2024