How to replace your written process description with a swimlane diagram. Here is a simple guide to create a good swimlane diagram and succeed with it.
Case studies | Quality management (QHSE)
Case study about how a medical device developer works with their management system and process documentation in terms of controlling processes.
Four reasons why management systems are often not updated. Use Gluu’s process management software to avoid these problems.
Read about the Top management’s view of the upcoming ISO 9001:2015.The article is based on more than 119 interviews with senior managers.
Case studies | Quality management (QHSE)
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more about business process.
This article list useful ISO 9001:2015 resources, references and summaries of different experts’ views and interpretations of the ISO9001:2015.
Case studies | Quality management (QHSE)
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our former Danish cases.
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one industry.
Case studies | Quality management (QHSE)
Article on how SAPA Group’s 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this simply.
This five tips about complaint handling will establish loyalty. It’s really important to handle complaints the right way and for that need the right tool.