How a large retailer uses processes in its ERP implementation

Søren Pommer, CEO of Gluu, and Etienne Venter, CEO of Process2Product, discussed common mistakes and best practices for ERP system implementations. The webinar focused on debunking myths and misconceptions surrounding ERP projects.

In this webinar, we learned:

• What to expect from an ERP implementation.
• The key misconceptions businesses have when implementing an ERP system.
• The critical “moving parts” involved in an ERP system implementation.
• What an ideal ERP implementation plan looks like.
• How to effectively lay out processes before implementation.

Real-world examples were shared, including insights from a successful ERP implementation for a large retailer. The session provided valuable takeaways on how to streamline ERP projects, reduce risks, and improve adoption.

Missed the live session? Watch the recording for practical insights and proven strategies to enhance your ERP implementation success!

Key Points and Takeaways from the Webinar:

1. Business Processes Drive ERP Success: A key takeaway from the webinar was the importance of managing and integrating business processes throughout ERP implementation. Instead of relying solely on ERP systems, processes serve as the foundation for organizational success.
2. Misconceptions Around ERP: One common misconception highlighted was that ERP implementation is solely an IT project. In reality, business processes and people play a crucial role in ensuring smooth execution and adoption.
3. Out-of-the-Box ERP Functionality: The belief that out-of-the-box ERP solutions will address all business needs is misleading. The majority of business activities are not directly supported by the ERP system, making business process management even more essential.
4. Process Catalogue for Scope and Stakeholder Engagement: Utilizing a process catalogue helps identify the processes impacted by ERP projects, and efficiently maps process owners, roles, and stakeholders. This provides a clear overview of the project scope and avoids siloed implementations.
5. Agile Integration with Business Processes: During the ERP project, processes should be tied to agile methodologies such as epics, user stories, and tasks. This alignment ensures the ERP system supports real business activities while tracking progress in an agile, iterative way.
6. Operational Excellence Beyond ERP Systems: Many business activities, especially in complex environments like retail, are not automated by the ERP system. Gluu helps bridge this gap by managing manual processes and tasks outside the system to ensure complete operational coverage.
7. Continuous Improvement and Feedback Loop: The integration of user feedback into the process management system allows for ongoing improvements. This dynamic approach ensures that both processes and ERP systems evolve with the business needs.

These takeaways emphasize the role of business processes in ensuring successful ERP implementations and ongoing business improvements, showing how Gluu empowers organizations to stay agile and efficient.