Case studies | Quality management (QHSE)
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more about business process.
Case studies | Quality management (QHSE)
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our former Danish cases.
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one industry.
Case studies | Quality management (QHSE)
Article on how SAPA Group’s 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this simply.
Case studies | Process governance | Quality management (QHSE)
A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality Management in practice.
Case studies | Lean management | Quality management (QHSE)
This is a case on quality management that meets ISO 9001 requirements. It’s the first in a series of cases that are based on conversations with European companies. With this series we want to show the many ways companies work with management systems and processes.
Case studies | Process improvement
There is a way to implement both a strong business process and to ensure a strong sense of ownership in the organisation. This case study will explain how.