A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality Management in practice.
This is a case on quality management that meets ISO 9001 requirements. It’s the first in a series of cases that are based on conversations with European companies. With this series we want to show the many ways companies work with management systems and processes.
There is a way to implement both a strong business process and to ensure a strong sense of ownership in the organisation. This case study will explain how.
When customers start demanding solutions and services rather than mass produced products, then this requires new organizational competencies and processes . See how a Process Community™ can support the implementation of new processes in a manufacturing company.