Here is the story of a Danish café that tightened up the café service a little and improved both the guest experience and sales. Perhaps you could do the same?
Case studies | Process improvement
Case Study about how Medicom Innovation Partner handles deviations and change processes in practice while focusing on involvement and learning.
Case studies | SOPs & work instructions
Case study about how Medicom Innovation Partner handles deviations and change processes in practice while focusing on involvement and learning.
Case studies | Lean management | Process improvement
Gwen Meyer chooses Gluu to help create process documentation and involve both top management and other employees in process improvement.
How to replace your written process description with a swimlane diagram. Here is a simple guide to create a good swimlane diagram and succeed with it.
Case studies | Quality management (QHSE)
Case study about how a medical device developer works with their management system and process documentation in terms of controlling processes.
Case studies | Quality management (QHSE)
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more about business process.
Case studies | Quality management (QHSE)
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our former Danish cases.
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one industry.
Case studies | Quality management (QHSE)
Article on how SAPA Group’s 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this simply.