PROCESS MANAGEMENT GLOSSARY
Process Performance Measurement
Process performance measurement is the formal, planned monitoring of process execution and the tracking of results to determine the effectiveness and efficiency of the process.
This information is used to make decisions for improving or retiring existing processes and/or introducing new processes in order to meet the strategic objectives of the organization.
Topics covered within this measurement include key process performance definitions, importance and benefits of performance measurement, monitoring and controlling operations, alignment of business process and enterprise performance, what to measure, measurement methods, modelling and simulation, decision support for process owners and managers and considerations for success.
Source: Business Process Management Common Body of Knowledge (BPM CBOK, 2009), The Association of Business Process Management Professionals