Defining & quantifying process success: Inspiration for process excellence teams

As a Process Manager, you’re constantly striving for process excellence in your work. Beyond simply hitting targets, true professional success in Business Process Management (BPM) means achieving planned outcomes that genuinely impact the organization. It’s about ensuring your efforts are perceived as successful by leadership and that you contribute to something larger. 

At Gluu, we understand this broader definition of success and how crucial it is for your Process Excellence team to manage and coordinate end-to-end (E2E) processes with ease, leading to tangible results like lower risk and higher operational efficiency. 

Connecting processes to strategic business outcomes

While process efficiency and process quality are vital, effective BPM demonstrates its value by aligning with your organization’s strategic goals. Company leadership prioritizes financial results and key non-financial KPIs like customer satisfaction, employee productivity, and risk reduction. Process Excellence teams need to link process improvements to these critical business outcomes. For example, an optimized customer onboarding process directly boosts customer satisfaction, while streamlined internal workflows enhance employee productivity. This translates the language of process optimization into quantifiable business value, resonating throughout your organization. 

Quantifying impact: Establishing your process baseline

To truly demonstrate the impact of your BPM initiatives, concrete evidence is paramount. This requires establishing a clear, documented baseline of current process performance before implementing any changes. How long does a specific process take today? What are the current error rates, or the level of user satisfaction? By measuring this “before” state, you create a robust benchmark to precisely quantify the improvements and the value your work delivers. This capability is key for your team to effectively document progress and value creation. 

BPM as a strategic enabler: Driving efficiency and reducing risk

The common disconnect between process-level metrics and leadership priorities underscores the need to proactively showcase how your process work contributes to the bigger picture. Gluu provides an intuitive BPM tool that enables seamless management and coordination of end-to-end (E2E) processes, resulting in lower risk and higher operational efficiency. 

Beyond day-to-day gains, well-documented and measured processes are indispensable for supporting major organizational changes, including business transformations, automation projects, and new IT system rollouts. They provide essential input that minimizes ambiguity, accelerates requirements gathering, and significantly reduces the risk of costly errors or implementation delays. This powerful capability demonstrates how your process expertise enables broader organizational change, directly supporting a core objective for your Process Excellence team. 

Remember, the criteria for process success are dynamic. By continually aligning your BPM objectives with strategic business KPIs, establishing solid baselines, quantifying your impact with measurable data, and showcasing how your process management enables broader organizational transformation, you build an undeniable case for the immense value of Business Process Management – and for your own contributions within the organization. 

How Gluu empowers your journey to process success

The principles of defining and quantifying success are at the core of Gluu’s intuitive BPM tool. We empower Process Excellence teams like yours to not only manage end-to-end processes with ease but also to ensure those processes are truly adopted and become the “standard way of working.” Gluu’s capabilities are designed to help you: 

• Understand Your Processes: Gain clear visibility into process responsibilities, procedures, and supporting assets. Gluu helps you bridge the gap between documented processes and real work practices, ensuring consistency and adoption across the organization.

• Orchestrate End-to-End Processes: Seamlessly manage and coordinate your most complex workflows and task automation. Gluu provides the tools to orchestrate your processes, leading to lower risk and higher operational efficiency.

• Improve Continuously: Enable continuous process improvement by delegating ownership and empowering business users to take an active part in mapping, documenting, and optimizing processes. Gluu helps you easily track improvements, document and quantify their value, and foster a culture where workflows are continuously refined.

By providing the framework and tools for comprehensive process governance and engagement, Gluu helps you achieve not just process efficiency, but genuine, demonstrable business success. 

Compare your level of success with your peers

Assess the true success of your BPM initiatives by participating in Gluu’s benchmark study. You’ll receive a personalized report, providing a detailed comparison of your BPM activities with industry peers, alongside concrete recommendations to enhance your strategy and drive greater impact within your organization. 

Frequently Asked Questions (FAQ) on BPM Success