Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more…
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our…
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one…
Article on how SAPA Group's 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this…
A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality…
This is a case on quality management that meets ISO 9001 requirements. It's the first in a series of cases…
There is a way to implement both a strong business process and to ensure a strong sense of ownership in…