Four reasons why management systems are often not updated. Use Gluu's process management software to avoid these problems.
Read about the Top management's view of the upcoming ISO 9001:2015.The article is based on more than 119 interviews with…
Interview about how Quality Management, ISO9001 and a QMS works in practice at a Danish education provider. Find out more…
This article list useful ISO 9001:2015 resources, references and summaries of different experts’ views and interpretations of the ISO9001:2015.
Article about the online complaint handling process and policy in UK, U.S. and Canada and how they differ from our…
In this article, we take the customer’s perspective on online returns and complaint handling procedures from three companies in one…
Article on how SAPA Group's 8D complaint handling processes balance cost and customer loyalty. Gluu has applications to do this…
This five tips about complaint handling will establish loyalty. It's really important to handle complaints the right way and for…
A case study with a Danish Road Service Operator about their process documentation tool and how they work with Quality…
This is a case on quality management that meets ISO 9001 requirements. It's the first in a series of cases…