Establishing process governance

Establishing clear process governance turns good intentions into continuous improvement. This course gives you the essentials to design roles and decision rights that stick—how governance fuels improvement, what a Process Owner is accountable for, and how to define and apply process roles in practice. You’ll also assign ownership, complete RACI matrices for selected processes.

Ready to do a quick brush up on governance?

List of lessons

The first lesson will introduce this important topic.

• Process governance fundamentals
  Learn how effective process governance connects strategy to execution. This Gluu Academy lesson shows how to design a practical governance model, balance central and local ownership, define clear roles, and build a rhythm that drives continuous improvement.
• Defining the Process Owner role
  In this lesson, you’ll learn what a Process Owner ideally does, why the role is essential for end-to-end performance, and how to select and empower the right candidates in your own organization.
• Using organisational roles in process design
  In this lesson, you’ll learn how to define organizational roles (swimlanes) the right way—so processes become usable standard work, handoffs are clear, and employees can execute reliably with fewer errors.
• Using RACI to clarify responsibilities
  In this lesson, you’ll learn when RACI is worth using, how to build it, and how to keep it current - so accountability stays clear and decisions move faster.