The only lasting competitive advantage is the ability to learn and innovate. Lean thinking within services has the potential to engage knowledge workers in process improvement on a continuous basis. In this way, the adaptation to new market demands could be gradual and a result of organisational learning.
If something is difficult then you hire an expert, right? Not necessarily. You can often do with a lot less if you avoid making two common mistakes. Let’s call it lean recruitment.
Effective work delegation is a much-overlooked leadership skill. If you can’t delegate work then you can’t scale your time. Instead, you gradually become tied up in operations with no time to develop the business. Read about more effective delegation of work.
Most people understand integrity is crucial to forming lasting relationships with others. However, in business, this is a rare topic. This post will argue that a company’s integrity depends on its ability to keep its quality system (e.g. ISO 9001: 2008) up-to-date.
One of the basic qualities of a good leader is the willingness and ability to listen and to act decisively. You have to act before problems grow big or opportunities disappear. This is a lot easier when your process becomes social and collaborative.