The only lasting competitive advantage is the ability to learn and innovate. Lean thinking within services has the potential to engage knowledge workers in process improvement on a continuous basis. In this way, the adaptation to new market demands could be gradual and a result of organisational learning.
Makigami is a highly structured process map. The map visualises, analyses and communicates any business process. Learn how to produce one here.
Build and integrate process hierarchies in your business! Give your employees a common language and clarify their critical business processes.
If BPM is failing then what does the path to failure look like? This is the 2. part of a story about a company that did everything right and still ended up failing.