# Gluu: People-friendly BPM software

> Gluu helps Process Managers connect people, tools and processes at scale - so you can focus on driving continuous improvement.

This is an llms.txt file, meant for consumption by LLMs. It is also used by Gluu's SEO Manager and the Article Merger workflow as the canonical internal-link target list.

## Pages
- [People-friendly BPM Software](https://gluu.biz/)
- [Pricing](https://gluu.biz/pricing/)
- [Pricing (Markdown)](https://gluu.biz/pricing.md)
- [Process documentation software review](https://gluu.biz/process-documentation-software/)
- [Guide to lean process management](https://gluu.biz/lean-process-management-tools-ideas/)
- [Guide to process improvement tools](https://gluu.biz/process-improvement-tools/)
- [Guide to creating a process hierarchy](https://gluu.biz/process-hierarchy/)
- [How to write work instructions](https://gluu.biz/blog/sop-work-instructions/work-instruction-example/)
- [Book a meeting](https://gluu.biz/book-a-demo/)
- [Legal Documents](https://gluu.biz/legal/)
- [How to ensure a good employee onboarding process](https://gluu.biz/employee-onboarding-process/)
- [BPM software selection](https://gluu.biz/business-process-management-software/)
- [Partner with Gluu](https://gluu.biz/partner/)
- [Frequently Asked Questions (FAQ)](https://gluu.biz/faq/)
- [Digital Maturity Assessment](https://gluu.biz/digital-maturity/digital-maturity-assessment/)
- [Press](https://gluu.biz/press/)
- [About Gluu](https://gluu.biz/about-us/)
- [Gluu Partner list](https://gluu.biz/partner/partner-list/)
- [Gluu Process Facilitator list](https://gluu.biz/partner/process-facilitator-list/)
- [Our story](https://gluu.biz/the-story-behind-gluu/)

## Customer cases
- [Customer cases](https://gluu.biz/customer-cases-discover-bpm-solutions-by-gluu/)
- [Bisnode Lean Service Case](https://gluu.biz/case-study/bisnode-lean-service-management/)
- [Ennova Customer Case Study | Gluu](https://gluu.biz/case-study/ennova-employee-process-adoption/)
- [Top European chain Fitness World ‘Gluugles’ itself to growth](https://gluu.biz/case-study/fitness-world-fitness-chain-process-standardisation/)
- [Factory process digitalization case study](https://gluu.biz/case-study/berry-superfos-factory-process-digitalization/)
- [Knowledge transfer case study](https://gluu.biz/knowledge-transfer-case/)
- [Building processes – Case study](https://gluu.biz/case-study/vme-construction-process-digitalization/)
- [Construction process management – case study](https://gluu.biz/case-study/cj-construction-process-management/)
- [Partner Case: Bülow Management A/S](https://gluu.biz/case-study/bulow-management-process-consulting-implementation/)
- [Danish energy companies make workflows visible to employees](https://gluu.biz/danish-energy-companies/)
- [BPM Case Study on Norlys](https://gluu.biz/case-study/norlys-energy-sector-bpm/)
- [Case Study: Giving a retailer ‘superpowers’ to speed up their digital transformation](https://gluu.biz/case-study/sport-24-retail-erp-migration/)
- [Contractor’s process-first approach](https://gluu.biz/case-study/holboll-construction-quality-management/)
- [Manufacturing process management at e. Luterbach AG](https://gluu.biz/case-study/luterbach-manufacturing-process-management/)
- [Refine Consulting: construction process consulting with Gluu](https://gluu.biz/case-study/refine-consulting-construction-process-consulting/)
- [PEPKOR Selects Gluu as BPM Partner to Transform their Retail Execution Platform](https://gluu.biz/blog/gluu-webinars-news/pepkor-selects-gluu-as-bpm-partner/)
- [Gluu Partners with UKA Group to help Streamline the Work with Green Energy Transition](https://gluu.biz/blog/gluu-webinars-news/gluu-partners-with-uka-group/)

## Products
- [Understand work](https://gluu.biz/products/understand/)
- [Orchestrate work](https://gluu.biz/products/execute/)
- [Improve work](https://gluu.biz/products/improve/)

## Features
- [Features overview](https://gluu.biz/features/)
- [Process management](https://gluu.biz/features/process-management-features/)
  - [AI process mapping software](https://gluu.biz/features/ai-process-creation-features/)
  - [Localize processes and work instructions](https://gluu.biz/features/localize-processes-and-work-instructions/)
- [Process architecture](https://gluu.biz/features/process-architecture-features/)
  - [APQC Process Classification Framework import](https://gluu.biz/features/apqc-import/)
  - [Business architecture modeling software](https://gluu.biz/features/business-architecture-modeling-software/)
  - [Visual process connections](https://gluu.biz/features/visual-process-connections/)
- [Forms and data](https://gluu.biz/features/forms-and-data-features/)
  - [Training quiz software](https://gluu.biz/features/training-quiz-software/)
- [Work instructions](https://gluu.biz/features/work-instruction-features/)
- [Process improvement](https://gluu.biz/features/process-improvement-features/)
  - [Change suggestion software](https://gluu.biz/features/change-suggestion-software/)
  - [Process versioning and approvals](https://gluu.biz/features/process-versioning-and-approvals/)
- [Communication](https://gluu.biz/features/communication-feature/)
  - [QR code work instructions](https://gluu.biz/features/qr-code-work-instructions/)
- [Task management](https://gluu.biz/features/task-management-features/)
  - [Mobile app for frontline teams](https://gluu.biz/features/frontline-mobile-app/)
- [Case & project management](https://gluu.biz/features/case-and-project-management/)
  - [SharePoint case folder sync](https://gluu.biz/features/sharepoint-case-folder-sync/)
- [Role and competency management](https://gluu.biz/features/role-and-competence-management/)
- [Integrations & API](https://gluu.biz/features/integrations-api-features/)

## Solutions
- [Customer support processes](https://gluu.biz/solutions/customer-support/)
- [Finance & Accounting processes](https://gluu.biz/solutions/finance-accounting-processes/)
- [Human resource processes](https://gluu.biz/solutions/human-resource-processes/)
- [Product development processes](https://gluu.biz/solutions/product-development-processes/)
- [Production and distribution processes](https://gluu.biz/solutions/production-and-distribution-processes/)
- [QHSE processes](https://gluu.biz/solutions/qhse-processes/)

## Roles
- [Business Process Leaders](https://gluu.biz/roles/business-process-leaders/)
- [Quality Leaders](https://gluu.biz/roles/quality-leaders/)
- [Operations Leaders](https://gluu.biz/roles/operations-leaders/)
- [IT Leaders](https://gluu.biz/roles/it-leaders/)
- [ERP Project Leaders](https://gluu.biz/roles/erp-project-leader/)
- [Consultants](https://gluu.biz/roles/consultants/)

## Implementation
- [Implementation](https://gluu.biz/implementation/)
- [Implementation level 1: Standard Processes](https://gluu.biz/implementation/implementation-level-1-standard-process/)
- [Implementation level 2: Shared Processes](https://gluu.biz/implementation/implementation-level-2-shared-process/)
- [Implementation level 3 Executed Processes](https://gluu.biz/implementation/implementation-level-3-executed-processes/)

## Courses
- [Common process understanding](https://gluu.biz/courses/common-process-understanding/)
- [Designing process architectures](https://gluu.biz/courses/designing-process-architectures/)
- [Establishing process governance](https://gluu.biz/courses/establishing-process-governance/)
- [Mapping processes consistently](https://gluu.biz/courses/mapping-processes-consistently/)
- [Designing a process blue print](https://gluu.biz/courses/designing-a-process-blue-print/)

## Lessons
- [25 ways business processes can create value](https://gluu.biz/lessons/25-ways-business-processes-can-create-value/)
- [Introducing the process vocabulary](https://gluu.biz/lessons/introducing-the-process-vocabulary/)
- [Why process initiatives fail](https://gluu.biz/lessons/why-process-initiatives-fail/)
- [How processes enable AI at scale](https://gluu.biz/lessons/how-processes-enable-ai-at-scale/)
- [Process architecture fundamentals](https://gluu.biz/lessons/process-architecture-fundamentals/)
- [Process architecture frameworks](https://gluu.biz/lessons/process-architecture-frameworks/)
- [Process governance fundamentals](https://gluu.biz/lessons/process-governance-fundamentals/)
- [Using organisational roles in process design](https://gluu.biz/lessons/using-organisational-roles-in-process-design/)
- [Defining the Process Owner role](https://gluu.biz/lessons/defining-the-process-owner-role/)
- [Using RACI to clarify responsibilities](https://gluu.biz/lessons/raci/)

## Posts
- [Business process management software](https://gluu.biz/blog/bpm-tools/business-process-management-software/)
- [Business process reengineering](https://gluu.biz/blog/process-excellence/process-improvement/business-process-reengineering/)
- [Business process intelligence: meaning, benefits and best practices](https://gluu.biz/blog/process-excellence/process-improvement/business-process-intelligence/)
- [Process compliance: meaning, benefits & best practices](https://gluu.biz/blog/gluu-webinars-news/process-compliance/)
- [Four great process improvement examples (to learn from)](https://gluu.biz/blog/process-excellence/process-improvement/four-great-process-improvement-examples/)
- [Why ERP implementations fail](https://gluu.biz/blog/bpm-use-cases/erp-implementation/why-erp-implementations-fail/)
- [Digital Transformation + Business Process Management = Higher Success Rate](https://gluu.biz/blog/process-excellence/digital_transformation_business_process_management/)
- [3 SOP Examples That Resulted in Serious Errors](https://gluu.biz/blog/sop-work-instructions/3-sop-examples-that-resulted-in-serious-errors/)
- [Comparing Business Process Management Software](https://gluu.biz/blog/bpm-tools/comparing-business-process-management-software/)
- [New Study: Work Instructions Boost New Hire Onboarding by 5X](https://gluu.biz/blog/sop-work-instructions/work-instruction-benefits/)
- [How to Use BPM to Address ERP Implementation Challenges](https://gluu.biz/blog/bpm-use-cases/erp-implementation/erp-implementation-challenges/)
- [Remember Business Processes in ERP System Implementations](https://gluu.biz/blog/bpm-use-cases/erp-implementation/erp-system-implementation/)
- [Develop SOP Templates that Process Owners will Use](https://gluu.biz/blog/sop-work-instructions/standard-operating-procedures/)
- [Defining & quantifying process success: Inspiration for process excellence](https://gluu.biz/blog/process-excellence/process-improvement/process-excellence/)
- [Business Process Management](https://gluu.biz/blog/process-excellence/business-process-management/)
- [Case management](https://gluu.biz/blog/bpm-use-cases/case-management/)
- [Process improvement](https://gluu.biz/blog/process-excellence/process-improvement/process-improvement/)
- [Process mapping](https://gluu.biz/blog/process-excellence/process-mapping/process-mapping/)

# Competitors
- [Kissflow alternative – Gluu](https://gluu.biz/blog/bpm-tools/kissflow-alternative-gluu/)
- [Appian alternative – Gluu](https://gluu.biz/blog/bpm-tools/appian-alternative-gluu/)
- [ARIS alternative – Gluu](https://gluu.biz/blog/bpm-tools/aris-alternative-gluu/)
- [Nintex alternative – Gluu](https://gluu.biz/blog/bpm-tools/nintex-alternative-gluu/)
- [SAP Signavio alternative – Gluu](https://gluu.biz/blog/bpm-tools/sap-signavio-alternative-gluu/)
- [Lucidchart alternative – Gluu](https://gluu.biz/blog/bpm-tools/lucidchart-alternative-gluu/)
- [Visio process mapping alternative – Gluu](https://gluu.biz/blog/bpm-tools/visio-process-mapping-alternative-gluu/)

# Webinars
- [How D365 partners can go from projects to ongoing services](https://gluu.biz/blog/gluu-webinars-news/how-d365-partners-can-go-from-projects-to-ongoing-services/)
- [Dynamics 365 Implementation Checklist](https://gluu.biz/blog/gluu-webinars-news/dynamics-365-implementation-checklist/)
- [How to avoid ERP implementation failure](https://gluu.biz/blog/gluu-webinars-news/how-to-avoid-erp-implementation-failure/)
- [How to create an S&OP dashboard in PowerBI using data from Gluu](https://gluu.biz/blog/gluu-webinars-news/how-to-create-a-sales-and-operations-planning-dashboard-in-powerbi/)
- [Custom fields, RACI and powerful AI](https://gluu.biz/blog/gluu-webinars-news/gluu-q2-2024-product-updates/)
- [Gluu Fall 2024 Product Roadmap](https://gluu.biz/blog/gluu-webinars-news/gluu-2h-2024-product-roadmap-webinar/)
- [How a large retailer uses processes in its ERP implementation](https://gluu.biz/blog/gluu-webinars-news/how-a-large-retailer-uses-processes-in-its-erp-implementation/)
- [Webinar: Business Backbone Management using Gluu](https://gluu.biz/blog/gluu-webinars-news/gluu-optimal-choice-business-backbone-management/)
- [Single-page editor and versioning – How to benefit from the latest Gluu improvements](https://gluu.biz/blog/gluu-webinars-news/single-page-editor-latest-gluu-improvements/)
- [Gluu Recognized by G2 as a High Performer and User Favorite for BPM](https://gluu.biz/blog/gluu-webinars-news/gluu-recognised-high-performer-bpm/)
- [Mastering ISO 9001: Holbøll’s Success Story with Gluu](https://gluu.biz/blog/gluu-webinars-news/iso-certification/)
- [Process Inventories: a Foundation for Success](https://gluu.biz/blog/gluu-webinars-news/process-inventories/)
- [Accelerate Process Management with AI and Gluu](https://gluu.biz/blog/gluu-webinars-news/gluu-ai-powered-process-management/)

## Documentation
- [Use a process hierarchy to organise processes](https://gluu.biz/documentation/business-architecture-design/use-a-process-hierarchy-to-organise-processes/)
- [Map a process – advanced (BPMN 2.0)](https://gluu.biz/documentation/process-mapping/map-a-process-advanced/)
- [Process Editor basics](https://gluu.biz/documentation/getting-started/process-editor-basics/)
- [Map a process](https://gluu.biz/documentation/process-mapping/map-a-process/)
- [Publish and maintain a process](https://gluu.biz/documentation/process-mapping/publish-and-maintain-a-process/)
- [Share and roll out a process](https://gluu.biz/documentation/comments-communications/share-and-roll-out-a-process/)
- [Draw business architectures](https://gluu.biz/documentation/business-architecture-design/draw-business-architectures/)
- [Create a work instruction](https://gluu.biz/documentation/work-instruction-sop-design/create-a-work-instruction/)
- [Use shared components](https://gluu.biz/documentation/work-instruction-sop-design/use-shared-components/)
- [Import APQC process templates](https://gluu.biz/documentation/business-architecture-design/import-apqc-processes/)
- [Use labels to organise](https://gluu.biz/documentation/comments-communications/use-labels-to-organise/)
- [Explore asset connections](https://gluu.biz/documentation/business-architecture-design/explore-asset-connections/)
- [Work with competencies](https://gluu.biz/documentation/role-competency-management/work-with-competencies/)
- [Manage process roles](https://gluu.biz/documentation/role-competency-management/manage-process-roles/)
- [Manage user comments](https://gluu.biz/documentation/comments-communications/manage-user-comments/)
- [Manage change suggestions](https://gluu.biz/documentation/monitoring-improving-processes/manage-change-suggestions/)
- [Set up Gluu account](https://gluu.biz/documentation/getting-started/set-up-gluu-account/)
- [Customize work overviews](https://gluu.biz/documentation/role-competency-management/customize-work-overviews/)
- [The Gluu (AI) Assistant basics](https://gluu.biz/documentation/getting-started/gluu-ai-assistant-basics/)
- [Create process overviews](https://gluu.biz/documentation/process-mapping/create-process-overviews/)
- [File management basics](https://gluu.biz/documentation/getting-started/file-management-basics/)
- [Use QR codes](https://gluu.biz/documentation/comments-communications/use-qr-codes/)
- [Create and manage forms](https://gluu.biz/documentation/executing-tasks-cases/create-manage-forms/)
- [Use tasks and forms in daily work](https://gluu.biz/documentation/executing-tasks-cases/use-tasks-forms-in-daily-work/)
- [Run a process as a case](https://gluu.biz/documentation/executing-tasks-cases/run-processes-as-cases/)
- [Run a project with external collaborators](https://gluu.biz/documentation/executing-tasks-cases/run-a-project-with-external-collaborators/)
- [Mobile app basics](https://gluu.biz/documentation/executing-tasks-cases/mobile-app-basics/)
- [Manage advanced cases](https://gluu.biz/documentation/executing-tasks-cases/manage-advanced-cases/)
- [Manage recurring and case-based tasks](https://gluu.biz/documentation/executing-tasks-cases/manage-recurring-tasks/)
- [Add and invite users](https://gluu.biz/documentation/getting-started/add-and-invite-users/)
- [Permission and visibility basics](https://gluu.biz/documentation/managing-users-rights/permission-and-visibility-basics/)
- [Manage users](https://gluu.biz/documentation/managing-users-rights/manage-users/)
- [Import users](https://gluu.biz/documentation/managing-users-rights/import-users/)
- [Work with user profiles](https://gluu.biz/documentation/managing-users-rights/work-with-user-profiles/)
- [Manage versioning](https://gluu.biz/documentation/monitoring-improving-processes/manage-versioning/)
- [Use RACI to clarify responsibilities](https://gluu.biz/documentation/role-competency-management/use-raci-responsibility-matrices/)
- [Work with process approvals](https://gluu.biz/documentation/monitoring-improving-processes/work-with-process-approvals/)
- [Activity feed basics](https://gluu.biz/documentation/getting-started/activity-feed-basics/)
- [Translate processes and work instructions](https://gluu.biz/documentation/business-architecture-design/localize-work/)
- [Transfer data between Gluu accounts](https://gluu.biz/documentation/business-architecture-design/transfer-data-between-gluu-accounts/)
- [Sync users with Azure AD](https://gluu.biz/documentation/api-technical/sync-users-with-azure-ad/)
- [Track activity via audit log](https://gluu.biz/documentation/api-technical/track-activity-via-audit-log/)
- [API and integration basics](https://gluu.biz/documentation/api-technical/api-and-integration-basics/)
- [Report on Gluu data in PowerBI](https://gluu.biz/documentation/api-technical/report-on-gluu-data-in-powerbi/)
- [Sync case files to SharePoint 365](https://gluu.biz/documentation/api-technical/sync-case-files-to-sharepoint-365/)
- [Single sign-on (SSO) configuration guide](https://gluu.biz/documentation/api-technical/single-sign-on-sso-configuration-guide/)
- [Microsoft AD permission basics](https://gluu.biz/documentation/api-technical/microsoft-ad-permission-basics/)
- [Filtering basics](https://gluu.biz/documentation/getting-started/filtering-basics/)
- [Create and use custom fields](https://gluu.biz/documentation/business-architecture-design/create-and-use-custom-fields/)
- [Visualize Gluu data in Microsoft PowerBI](https://gluu.biz/documentation/monitoring-improving-processes/visualize-gluu-data-in-microsoft-powerbi/)

## BPM Glossary
- [Process activity](https://gluu.biz/glossary/activity-business-process/)
- [Business Process definition](https://gluu.biz/glossary/business-process-definition/)
- [Change Management](https://gluu.biz/glossary/change-management/)
- [Checklist](https://gluu.biz/glossary/checklist-definition/)
- [Process event](https://gluu.biz/glossary/event-definition/)
- [Process decision gate](https://gluu.biz/glossary/decision-definition/)
- [Makigami](https://gluu.biz/glossary/makigami-definition/)
- [Process swimlane](https://gluu.biz/glossary/swimlane-definition/)
- [Total Quality Management (TQM)](https://gluu.biz/glossary/total-quality-management-definition/)
- [Kaizen](https://gluu.biz/glossary/kaizen-definition/)
- [Knowledge sharing](https://gluu.biz/glossary/knowledge-sharing-definition/)
- [Business Process Management (BPM)](https://gluu.biz/glossary/business-process-management-bpm/)
- [Process improvement](https://gluu.biz/glossary/process-improvement/)
- [Business Process Optimisation](https://gluu.biz/glossary/business-process-optimisation/)
- [Workflow Management System](https://gluu.biz/glossary/workflow-management-system/)
- [Business Process Transformation](https://gluu.biz/glossary/business-process-transformation/)
- [Process flowchart](https://gluu.biz/glossary/process-flowchart/)
- [BPMN – Business Process Model Notation](https://gluu.biz/glossary/bpmn/)
- [Continuous Process Improvement](https://gluu.biz/glossary/continuous-process-improvement/)
- [Business Process Reengineering (BPR)](https://gluu.biz/glossary/business-process-reengineering/)
- [Process owner](https://gluu.biz/glossary/business-process-owner/)
- [Process drawing tool](https://gluu.biz/glossary/process-drawing-tool/)
- [BPM lifecycle](https://gluu.biz/glossary/bpm-lifecycle/)
- [Process Architecture](https://gluu.biz/glossary/process-architecture/)
- [Process documentation](https://gluu.biz/glossary/business-process-documentation/)
- [DMAIC](https://gluu.biz/glossary/dmaic/)
- [Six Sigma](https://gluu.biz/glossary/six-sigma/)
- [Business Process Compliance](https://gluu.biz/glossary/process-compliance/)
- [Work Instruction](https://gluu.biz/glossary/work-instruction/)
- [Procedure](https://gluu.biz/glossary/procedure/)
- [Quality Management](https://gluu.biz/glossary/quality-management-definition/)
- [Process Architect](https://gluu.biz/glossary/process-architect/)
- [Process Analyst role](https://gluu.biz/glossary/process-analyst/)
- [Business Process Maturity](https://gluu.biz/glossary/business-process-maturity/)
- [Activity-Based Costing](https://gluu.biz/glossary/activity-based-costing/)
- [Bottleneck](https://gluu.biz/glossary/bottleneck-definition/)
- [SCOR](https://gluu.biz/glossary/scor/)
- [Lean](https://gluu.biz/glossary/lean-definition/)
- [Customer Experience Management](https://gluu.biz/glossary/customer-experience-management/)
- [Organisational role](https://gluu.biz/glossary/organisational-role/)
- [Value Chain](https://gluu.biz/glossary/value-chain/)
- [Value Stream Mapping](https://gluu.biz/glossary/value-stream-mapping/)
- [Process Automation](https://gluu.biz/glossary/process-automation/)
- [Process analysis](https://gluu.biz/glossary/process-analysis/)
- [Process design](https://gluu.biz/glossary/process-design/)
- [Process performance measurement](https://gluu.biz/glossary/process-performance-measurement/)
- [Process hand-off](https://gluu.biz/glossary/hand-off/)
- [Five Whys](https://gluu.biz/glossary/five-whys/)
- [Policy Deployment](https://gluu.biz/glossary/what-is-policy-deployment/)
- [ISO](https://gluu.biz/glossary/what-is-iso/)
- [Process Hierarchy](https://gluu.biz/glossary/process-hierarchy/)
- [Business Process Outsourcing (BPO)](https://gluu.biz/glossary/business-process-outsourcing-bpo/)
- [5S Methodology](https://gluu.biz/glossary/5s/)
- [Pareto Priority Index](https://gluu.biz/glossary/pareto-priority-index/)
- [A3 Report](https://gluu.biz/glossary/a3-report/)
- [Risk Management](https://gluu.biz/glossary/risk-management/)
- [CAPA](https://gluu.biz/glossary/capa-corrective-action-preventive-action/)
- [Competency Matrix](https://gluu.biz/glossary/competency-matrix/)
- [Compliance](https://gluu.biz/glossary/what-is-compliance/)
- [Standard work](https://gluu.biz/glossary/standard-work/)
- [Operational Excellence (OpEx)](https://gluu.biz/glossary/what-is-operational-excellence/)
- [Quality Management System (QMS)](https://gluu.biz/glossary/what-is-a-qms/)
- [Governance Risk and Compliance (GRC)](https://gluu.biz/glossary/what-is-grc/)
- [Standard Operating Procedure (SOP)](https://gluu.biz/glossary/standard-operating-procedure-sop/)
- [PDCA Cycle](https://gluu.biz/glossary/pdca-cycle/)
- [Agile](https://gluu.biz/glossary/agile/)
- [DMADV](https://gluu.biz/glossary/dmadv/)
- [Kanban](https://gluu.biz/glossary/kanban/)
- [SCRUM](https://gluu.biz/glossary/scrum/)
- [Benchmarking](https://gluu.biz/glossary/benchmarking/)
- [Robotic Process Automation](https://gluu.biz/glossary/what-is-robotic-process-automation-rpa/)
- [Case management](https://gluu.biz/glossary/what-is-case-management/)

## Optional
- [Sitemap index](https://gluu.biz/sitemap_index.xml) - full inventory; fetch when a link target isn't in this list.