Here is your Digital Maturity

If this is commonly understood and accepted, then it's a good start. Next step is to break it down to lower level processes. This means that you get closer to the work that can be supported by digital tools and automation.

Amazing. You're among the very few that can quickly explain to stakeholders, new staff and customers how you work. Now it's about ensuring that you have clear ownership, regular feedback, changes and communication back to the front-line. You're well prepared to spot the processes and activities that make sense to digitalize.

Great. Then you may have an advantage. Let this group take the lead in assessing your organization's digital threats and opportunities - and run the digital projects that will come from this.

Then you may have process owners in name only. Consider what they are doing differently from before? Are they knowledgeable and empowered to take an end-to-end view and optimize the flow?

This is a tipping point for the process driven organization! Find and share examples of time that has been saved and errors that have been avoiding. Share the stories of the co-workers that benefits from this.

This is an important milestone. If this information is easily accessible then you have a way to communicate what each role needs to do and what different business systems do. Next step is to keep this enterprise architecture, as it is called, updated and accessible.

Try decentralizing this to increase the volume and speed of improvements. E.g. ask process owners to bring together co-workers and go through PDCA cycles monthly. Plan: Identify an opportunity and plan for change. Do: Implement the change on a small scale. Check: Use data to analyze the results of the change and determine whether it made a difference. Act: If the change was successful, implement it on a wider scale and continuously assess your results.

This is a good starting point. A next step may be to connect them with processes. This way you can answer the questions: What is done? Who is responsible? and how is it done?

This may be appropriate if your operations are highly standardized and producing commodities. If they are not then consider delegating decision authority and support it with good decision support information.