Test your company's digital maturity

Answer this 9-question self-assessment to see a confidential industry benchmark result with recommendations.

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Process Overview

A process hierarchy, or architecture, provides a clear overview of all business processes. This defines the opportunity space for internal digitalization.

Which best describes your organization's process overview?

Process Flows

Key processes are documented in a consistent format to allow for overview and comparison. This means that everyone can have a common understanding of how work is done today. Without a stable and common way of working, then digitalization is done on a shaky foundation.

Which best describes your process flows?

Top Management Knowledge

Top management has digital experience and knowledge. This means that the organisation has a realistic chance of succeeding with ambitious digitalization projects.

Which best describes the top management team's digital knowledge?

Process Ownership

Process owners are appointed and active in ensuring that our processes reflect how we really operate and work. This means broad ownership and awareness around how work flows through our organization to create value for our customers.

Which best describes your approach to process ownership?

Co-Worker Involvement

Employees are executing processes consistently across the company. This means there is a real common way of working - guided by a common language for who does what and how it is done.

Which best describes employee involvement in processes?

Systems Integration

Key processes are integrated with business systems to avoid unnecessary data entry. This means practical experience with integration.

Which best describes your integrations between processes and systems?

Continuous Improvement

There is a culture of continuous improvement, where processes and systems are updated regularly to reflect learning and change. Focus is on improving our flow and removing bottlenecks so services and products are produced with less waste.

Which best describes your continuous improvement?

Work Instructions

Work instructions are visual, updated and connected with processes. They reflect how work is done. This means clarity on the level where e.g. RPA is possible.

Which best describes your approach to work instructions?

Data-driven Decisions

Key operational decisions are based on data from processes and systems interpreted by experienced people. This means management uses data and will benefit from more and better data.

Which best describes your culture of operational decision making?